Complaints Procedure
Get in Touch – Complaints Procedure
At Movezone Property, we strive to provide a professional and high-quality service to all our clients. However, we recognise that from time to time, things may not go as expected. If you are unhappy with any aspect of our service, we want to hear from you so that we can put things right.
We are committed to handling all complaints fairly, transparently, and promptly.
How to Make a Complaint
If you wish to raise a concern or make a formal complaint, please follow the steps below:
1. Contact the Office
In the first instance, please contact the branch directly and speak with the member of staff involved. We hope that most issues can be resolved quickly and informally.
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Phone: 0208 313 9075
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Email:
info@movezone.co.uk
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Address: Movezone Property, 223 Southborough Lane, Bromley, BR2 8AT
2. Formal Complaint
If the matter is not resolved to your satisfaction, please submit a formal written complaint addressed to the Director. Please include as much detail as possible, including any relevant documents or correspondence.
We aim to acknowledge all formal complaints within 3 working days and provide a full response within 15 working days.
3. Escalating Your Complaint
If you remain dissatisfied after receiving our final response, you may refer your complaint to The Property Ombudsman – an independent redress scheme of which we are a member.
The Property Ombudsman
📍 Milford House, 43–55 Milford Street, Salisbury, Wiltshire, SP1 2BP
📞 01722 333 306
Please note, complaints must be referred to the Ombudsman within 12 months of receiving our final viewpoint letter.
We value all feedback – both positive and negative – as it helps us to improve the service we provide. Thank you for giving us the opportunity to resolve your concerns.
